Mahaweli Reach Hotel ★★★★

Ambience, location, value for money

Hotel did not have much veg or Asian spread and whatever they have oa not authentic Indian. Lot of scope to improve on this. But manageable not so bad either. But they have very good continental and srilankan spread

The room was huge and very clean with a nice view of the pool and the river. The hotel is just beside the Manali river and has good views of it.

They had a great variety of food but as we are vegetarians we found the taste of the food to be a little different from Indian cuisine.

Beautiful Old fashioned hotel. Attentive staff. Good buffe , I recommened the chef that makes Fried rice and Fries noodles.

Check in was a bit slow

Excellent rooms, swimmming pool and other outdoor areas. Very good food including breakfast. We choose the hotel partly becourse there was a tennis court, which was acceptable but not quite even!

Breakfast: Would like more choice of cold to drink (water, juice). The coffie served at the table was warm and good, but the coffie you took from the large cylinder was not hot enough.

Beautiful gardens/pool area with fantastic views of the river. Amazing breakfast and staff - Anjali was particularly lovely and helped to organise a birthday cake for my boyfriend! Also nice to be outside of Kandy for our stay - a TukTuk to Kandy from the hotel was about 1000 LKR

Some areas felt a bit tired, but didn’t affect the overall experience

Room was spacious with a great view & amenities. Beds were very comfortable. The breakfast & dinner spread were excellent together with the service staff too. Will definitely return again.

Room was huge pool was excellent and clean lots of chairs. Staff very attentive . Dinner buffet is great value

Nothing

Architecture, the swimming pool, river side. Multiple plug types for power. Fridge and vault. Bath robes. The buffet breakfast and dinner was good.

Room was not clean, cobwebs, ripped and stained chairs, old and hard mattresses, broken flushing, rusted and old bathroom fittings. Guests have to walk in the rain from reception to rooms - no cover. For the money and for the five star status, this is not good. Staff were friendly but the state of the rooms were old and run down. Not cleaned well. We had a mattress that had a metal spring sticking out and a toilet that continued to give us issues for flushing even after getting the site plumber to fix it. Even with all the lights on, room was still dark. Beds were not comfortable for a good night sleep. Most of the TV channels were bad (pixelated) and loosing connection, so couldn't watch, why? Should recognise as a 4 or 3 1/2 star. Weirdly this five star grand hotel does not have enough tea spoons in the restaurant. There were many dessert options you would need a small tea spoon, but couldn't find them anywhere, during dinner or breakfast. Was told to use what was on the table, which was too big. Asked the staff, they looked everywhere for a tea spoon and ended up washing a one that was in a serving platter which was given to me. How bizarre? Later to test it out, I ask for two tea spoons to room, (didn't have any), only to receive a single one. So if you are staying here, take a tea spoon with you? I'm still very confused about this spoon issue.

Big rooms

Bad toilets, uncomfortable bed

Beautiful property with amazing pool. Room overlooked the river as well as lily pond with wrap around balcony. Very comfortable and good sized room.

Food layout needs improving. Staff needs to be better informed about in-house as well as city attractions.

The staff is very friendly and helpful.

They had a music concert going on till 1:30 in the night with full volume. We ( and many other guests ) could not sleep till the concert was over. Although the manager was very apologetic about it the next day,

Large rooms Beautiful gardens Quiet location Breakfast was very good The room and the interior were spotlessly clean

The air-conditioner was really noisy Many of the TV channels didn't work

Very clean and comfortable. Good pool (though cold)

Nothing

dinner good

lunch

The surrounding, the room are perfect

The service is totally disaster. At least wait for 20 minutes for check in and out, and when they calculate wrong price, no applogize at all

Guest service was nice touch by Anjali well done F& B nice touch by chef to come and meet & greet my family food was good Mango and coconut water was a treat Service by fazlan was exceptional thank you so Love welcome Amenity on room on arrival Coconut rock was a treat Thank you

Great location and beautiful pool

Room was large and comfortable and the AC worked well. Excellent breakfast. Dinner we ordered from room service and the quality of food was moderate. There is room for improvement. Very friendly and helpful staff. Has a beautifully maintained garden full of flowers.

Mattress in the bed seemed a bit old and felt uncomfortable. Perhaps time for a replacement.

It was well maintained & the garden was so beautiful and relaxing, the staff were so attentive and friendly, I met a lovely staff member her name was Anjali and she was very helpful. Thank you to all the amazing staff who made my stay very comfortable.

Very nice staff, it I felt like they were bit stretched in certain times though. Good location, nice garden and pool.

I ordered parata from the menu, as I didn’t want to go for full dinner buffet. They told me, it takes time, and when I asked they said it will take 30 mins. However I had to wait more than a hour to food to arrive. Then I finished my parata dinner, (and it was not good) and wait another 10 mins to get my hot drinks I ordered. I felt like restaurant gave priority to people using buffet and we were last to serve. But once again, staff was friendly. If they can improve food taste and speed things up, it would be real perfect.

Very beautiful hotel complex with a really nice pool, delicious restaurant and cool bar with many different and tasty cocktails. The bar supervisor Indika is a really nice and courteous guy, who mixed great cocktails for us.

The showerhead was a little bit to small but this is a trifle.